ZOOM Pharmacy

How does ZOOM Pharmacy work?

How does ZOOM Pharmacy work? It's as easy as one, two, three! ONE ... Get your prescription sent to ZOOM Pharmacy by your medical centre or via patient portal. TWO ... Once ZOOM receives your…

How much will ZOOM cost me?

How much will it cost me? On four medicines or more? If you are on four or more regular pills/tablets every day, and qualify for our life-changing monthly medicines service - get FREE prescriptions with…

How do I send my prescription to ZOOM?

TELL YOUR MEDICAL CENTRE TO SEND IT Tell your medical centre to send your prescription to ZOOM Pharmacy by email or FAX 0508 9 666 96 Please note: if your medical centre refuses or delays…

My medical centre is refusing to send my prescription to ZOOM?

If your medical centre refuses or delays sending your prescription to ZOOM, or directs it to their preferred pharmacy instead, remind them - it's my decision what pharmacy I use - not yours. The Ministry…

Do I need to sign for my delivery?

No. In your tracking link, you may wish to direct where you would like the NZ Post courier to leave your parcel. Just click on 'parcel leave' then click on 'add instructions'. Then select the…

Delivery time – how long will my order take to arrive?

Once you have confirmed your order and paid any fees that may apply, your order is usually packed then picked up from our Auckland based pharmacy, either later that day, or the following morning, by…

Can I use my patient portal to get my prescriptions sent to ZOOM?

Yes. You can do this in your ManageMyHealth, Health365 or ConnectMed patient portal. Selecting ‘ZOOM Pharmacy’ in your patient portal instructs your medical centre to send your new prescription directly to ZOOM. How do I…

Can I get all my prescription medicine from ZOOM?

Yes, you can get all your prescription medicine from ZOOM. ZOOM dispenses and delivers prescription medicine, both funded and unfunded. Make it simple for yourself and save time and money. Just ask your medical centre…

Can I use ZOOM without using the app?

Yes, if apps aren't your thing - no worries, you can still use ZOOM Pharmacy and receive the same great service without using the app. ZOOM will simply contact you by whatever way you prefer…

I selected the ‘ZOOM Pharmacy’ option in my patient portal – now what?

Selecting the 'ZOOM Pharmacy' option in your medical centre patient portal instructs your medical centre to send your repeat prescription directly to ZOOM. When will ZOOM receive my prescription? Most medical centres process this within…