ZOOM Pharmacy App Terms and Conditions

These terms and conditions (Terms) for the ZOOM Pharmacy mobile application (the ZOOM Pharmacy App) are issued by New Zealand based ZOOM Health Limited (the Developer) and are effective from 15 April 2019. The Developer is the owner or licensee of certain medical software and other intellectual property which it licences to ZOOM Care Limited (trading as ZOOM Pharmacy) for use in the operation of a New Zealand pharmacy licensed under the Medicines Act 1981 (ZOOM Pharmacy).

The ZOOM Pharmacy App is a mobile application designed to provide patients (you) with a way of ordering and paying for medicines (medicines) prescribed to you by a “prescriber” (being a person who is either an “authorised prescriber” or a “delegated prescriber” as those terms are defined in the Medicines Act 1981) and having the prescriptions filled by ZOOM Pharmacy and the medicines shipped to your address. The ZOOM Pharmacy App can also deliver relevant information about the medicines, send notifications and reminders to you and your prescriber and record your responses as evidence of your progress. These Terms cover the use of the ZOOM Pharmacy App and should be read carefully. By downloading or using the ZOOM Pharmacy App you signify your agreement to these Terms.

ZOOM Health Ltd
PO Box 90685
Victoria Street West
Auckland 1142
New Zealand

ZOOM Care Pharmacy Price Match Terms & Conditions

ZOOM Care Pharmacy will match advertised prices that are available to the general public for the selected unfunded medicines listed in the ZOOM Care Pharmacy price list (as amended from time to time) provided that the advertised price must be for an identical medicine (same brand, dose, quantity and quality) (Qualifying Product).

To be eligible for a price match the advertised competitor price must be offered by a competing New Zealand based Pharmacy offering the Qualifying Product for sale online (Competitor Pharmacy). ZOOM Care Pharmacy will not match offers of Qualifying Products by: New Zealand Pharmacies with a retail store only, supermarkets, department stores, online-only retailers (other than online Pharmacies) including (but not limited to) Amazon or Mighty Ape, auction or market place sites like eBay, Trade Me, Grab One, Group on, outlet or pop-up shops and TV shopping channels or any company that is in receivership, liquidation or is for any reason closing down (together, Excluded Competitors). For the avoidance of doubt, Excluded Competitors shall not be considered a Competitor Pharmacy for the purpose of these price match terms and conditions.

ZOOM Care Pharmacy must be able to verify the price and availability of the Qualifying Product and sufficient evidence of the Competitor Pharmacy’s advertised price for the Qualifying Product must be provided. The Competitor Pharmacy must have or had the Qualifying Product in stock and available for purchase at the time of the price match claim.

If your claim qualifies for a price match in accordance with these terms and conditions, then ZOOM Care Pharmacy will lower the price of the Qualifying Product by reducing the price at the time of purchasing.

Price matching will not apply if

(a) the lower competitor price is offered by an Excluded Competitor;

(b) the lower price is conditional, or a price determined after the allowance of any amount for, or is part of a promotion involving, delivery, short dated stock, rebates, cash back offer, free or bonus offer, bulk discount, stock clearance or any limited quantity promotion;

(d) the lower price is offered for a bulk purchase;

(e) the lower price is offered under any promotion with a third party (including, but not limited to, promotions with newspapers, exhibitions or other special events);

(f) the lower price is not available to the general public;

(g) the Qualifying Product is advertised in classifieds, commercial resellers or distributors who sell direct to the public, parallel importers, grey importers, direct importers, fire or liquidation sales, rack, clearance and warehouse outlets;

(h) the lower price has been discounted by the Competitor Pharmacy by use of coupons, loyalty rewards, redemption of frequent flyer miles or similar and other offers or incentives to reduce the total cost;

(i) the lower price has been discounted by the Competitor Pharmacy on the basis that the product is: end of line, seconds, limited quantity, clearance, short dated or similar;

(j) the lower price is the result of an error by the Competitor Pharmacy; and/or

(k) ZOOM Care Pharmacy is unable to verify, using reasonable means, the lower price or that the Qualifying Product is available for purchase at that lower price.

How to Make a Price Match Claim

Please make your price match claim before you place an order with us. Call us on 0508 966 622. We will require the following information from you to confirm your Price Match Claim:

  1. Name of the Competitor Pharmacy;
  2. Description of the Qualifying Product (including brand, dose and quantity);
  3. The website address where the price is advertised; and
  4. The price of the product and whether the price is inclusive of anything else (for example, delivery, GST etc).

ZOOM Care Pharmacy Price Match may be terminated or amended at any time without notice.

ZOOM Care Pharmacy Price Match is only available on the date of purchase of a Qualifying Product.

ZOOM Care Pharmacy Price Match is subject to you complying with ZOOM Care Pharmacy’s usual terms and conditions of trade.