Managing Director, David Taylor talks about ZOOM.
|0:00||Why ZOOM was started|
|0:52||The patients we serve|
|2:18||Personalised daily support via the patient’s mobile|
|3:08||Robotics free up pharmacists to talk with patients|
|4.32||Take your medicine and be healthier|
‘Some Things They Said Would Never Catch On…’
ZOOM Net Promoter Score® ‘World Class’
The Net Promoter Score or NPS is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. An NPS of 0-49 is considered ‘good’. If your NPS is 50-69 this is considered ‘excellent’, you are doing great! This indicates that your company places customer satisfaction high in priority and has a lot more satisfied customers than dissatisfied ones. An NPS 70 or above is considered ‘world class‘. This places you in the list of top customer-centric companies. This most likely means that your customers love you and your company generates a lot of positive word-of-mouth referrals.