Our story

Established 2017 – proudly Kiwi owned & operated

David Taylor, Managing Director of ZOOM Health, talks about ZOOM

0:00  Why ZOOM was started
0:52  The patients we serve
2:18  Personalised daily support via the patient’s mobile
3:08 Robotics free up pharmacists to talk with patients
4.32 Take your medicine and be healthier

‘Some things they said would never catch on…’

ZOOM Pharmacy customer satisfaction

ZOOM Pharmacy Net Promoter Score® ‘world class’

The Net Promoter Score or NPS is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. An NPS of 0-49 is considered ‘good’. If your NPS is 50-69 this is considered ‘excellent’, you are doing great! This indicates that your company places customer satisfaction high in priority and has a lot more satisfied customers than dissatisfied ones. An NPS 70 or above is considered ‘world class‘. This places you in the list of top customer-centric companies. This most likely means that your customers love you and your company generates a lot of positive word-of-mouth referrals.