Why use sachet packs?

Medicine sachet packs have been designed to make it as easy as possible to take your medicines correctly. Sachet packs sort all your medicines into easy to take doses, so that you always know you are taking the right pills, at the right time, each day.

What information is on each sachet?

Each individual sachet is clearly labelled with your name, the medicines inside – and the date, day of the week, and time of the day to take it.

How do I use sachet packs?

Your sachet packs come in a long roll, loaded into a dispenser box. Sachets come out in the order that you need to take them, each one clearly labelled with the date, day of the week and time of day to take it.

  1. Gently pull out your sachet pack roll through the slot at the bottom of your dispenser box, so that you can see the first sachet
  2. Double check the sachet label is correct: right date, right day, right time
  3. Gently tear the sachet from the roll, starting the tear top right and tearing to the left
  4. Tear the sachet open from one of the zigzag edges and take the medicines inside

How long will my sachet pack last?

Most sachet pack rolls last for one month, unless instructed otherwise. Ten days before you are due to run out, ZOOM contacts you to organise your next month’s supply, leaving plenty of time to get it all sorted before you run out. You will also find an empty sachet in your sachet pack roll at this time reminding you it’s “Time to organise your next prescription”.

What if I forget a dose?

If you forget a dose and it’s time for your next sachet, call ZOOM to check what you should do. If you are unsure, simply tear off the sachet you forgot to take, and place it inside your dispenser box – this way you can keep track of what doses you have missed.

Can I take other medications with my sachet packs?

Call ZOOM to ask about any vitamins or supplements you are taking to check if they are OK to take with your medicines. ZOOM can include any pharmacy vitamins you take into your sachet packs as well, making it really easy for you to keep on top of all your medications.

What happens when I need more sachet packs?

When you are ready to receive your next supply of sachet packs (you usually get one month’s supply at a time) ZOOM will contact you and send you a new sachet pack roll – before you run out.

How do I reload my dispenser box with a new sachet pack roll?

When you have taken your last sachet from your existing sachet pack roll, open the top lid of your dispenser box, take out the old sachet pack roll inside, and replace with your new sachet pack roll.

What do I do if my doctor changes my medication?

If your doctor changes the medicines you are on, let ZOOM know. We will organise for a new, up to date medicines sachet pack to be sent to you. We will also send you a pre-paid return courier bag, so you can send back to ZOOM your old sachet pack roll for safe disposal.

Got a question?

FreePhone a ZOOM Pharmacist 0508 966 622 Monday to Friday 7AM – 6PM or email pharmacist@zoompharmacy.co.nz     We’re here to help!

Yes.

You can easily request in your medical centre’s patient portal that your repeat prescriptions are sent to ZOOM Pharmacy.

How do I select ZOOM in the portal?

Once you have selected all your medicines you need repeat prescriptions for, the option to select ZOOM Pharmacy will either appear in a drop down menu – or simply select the Chemist/Pharmacy Name option, and type in “ZOOM Pharmacy”.

What happens next?

If you select ZOOM Pharmacy this will trigger a message to be sent to your medical centre, requesting your prescription be sent/faxed to ZOOM.

Please note that at this point, ZOOM will not know you have requested your prescription to be sent to them. Your medical centre must first confirm they are comfortable to issue your repeat prescription.

When does ZOOM receive my prescription?

Most medical centres process this within 24 hours (one day). However, some medical centres can take up to 48 hours (two days) for your prescription to be processed and sent onto ZOOM.

Once ZOOM receives your prescription, we will always notify you immediately to confirm your order is underway.

If you haven’t heard from ZOOM and you think it is taking too long, please let us know immediately, so we can follow up with your medical centre to see where your prescription is at.

Selecting the “ZOOM Pharmacy” option in your GP Patient Portal instructs your medical centre to send your repeat prescription directly to ZOOM.

When will ZOOM receive my prescription?

Most medical centres process this within 24 hours (one day). However, some medical centres can take up to 48 hours (two days) for your prescription to be processed and sent onto ZOOM.

Once ZOOM receives your prescription, we will always notify you immediately to confirm your order is underway.

If you haven’t heard from ZOOM and you think it is taking too long, please let us know immediately, so we can follow up with your medical centre to see where your prescription is at.

Why is my mobile phone number important?

Remember, it’s important to let your medical centre know your mobile phone number if you have one and use it often. They can then include it on your prescription in your contact details. This is useful for ZOOM, so we can contact you via your mobile (unless you direct us otherwise).

No – but you will need to actively select this option.

How do I select no signing for my upcoming delivery?

Your parcel leaves ZOOM as a signature required delivery. You can change this via your tracking link to a one-time NO signature required delivery by clicking the red ‘Manage your parcel at NZ Post’ button. For health and safety reasons, controlled and fridge medicines must always be signed for.

How do I select no signing for ALL FUTURE deliveries?

To request ALL future deliveries be left, check with your housemates to see if there is already an authority to leave set up at your address, or visit NZ Post website to find out more.

What is the best delivery address to choose?

ZOOM recommend you choose a delivery address where someone is there to sign for your delivery e.g. your workplace. Medicines arrive in discreet packaging with no pharmacy identifier, so no-one will know what’s inside your parcel, or that it came from ZOOM.

FREE shipping for prescriptions with 3 or more medicines on them, or for orders over $100. A $5 shipping fee may apply for 1-2 medicines (you may be exempt so check with us first).

Normal prescription fees may apply (you may be exempt so check with us first). Ask about our prescription subsidy scheme and receive FREE prescriptions for you and your family.

Some medical centres might charge a ‘fax fee’ to send your prescription to ZOOM. If you want to reduce your costs, you can simply FreePost your prescription to ZOOM. Any plain envelope is fine, and no stamp required. We now enclose a FreePost envelope with every order shipped, to make it even easier for you next time.

FREE medicine sachet pack service

On four meds or more? Try ZOOM’s special FREE Sachet Pack OFFER and receive FREE prescriptions*  FREE sachet packing and FREE delivery!

Unfunded medicines

Check out ZOOM’s unfunded prescription medicine price list. We will price match online medicine and online pharmacy prices if you can find better!

Partnership benefits

Let ZOOM know if you are an nib, SuperGold Card or BBM member so you receive your discount/benefit. You only need to tell ZOOM once, as your member discount/benefit will automatically be applied for all subsequent orders where applicable.

Yes, you can!

ZOOM can dispense and deliver ALL your medicines. Make it simple for yourself – get ZOOM to organise and deliver ALL your meds. Just ask your GP clinic to put all your meds on the one prescription and send it to ZOOM. Easy!

Your GP clinic cannot refuse to send your prescription to ZOOM.

It’s your right to choose what pharmacy you use, so tell your GP clinic, you choose ZOOM. The Health and Disability Commissioner is very clear – a patient has the right to make an informed choice and give informed consent, and must be free to choose what pharmacy they use.

FreePost envelope service

Some medical centres might charge a ‘fax fee’ to send your prescription to ZOOM. If you want to reduce your costs, you can simply FreePost your prescription to ZOOM. Any plain envelope is fine, and no stamp required. We now enclose a FreePost envelope with every order shipped, to make it even easier for you next time.

When you fill in a workplace delivery address, your must include the company name in Address Line One.

ZOOM recommend you choose a delivery address where someone is there to sign for your delivery e.g. your workplace. Medicines arrive in discreet packaging with no pharmacy identifier, so no-one will know what’s inside your parcel, or that it came from ZOOM.

Once you have paid any prescription and delivery fees that may apply, ZOOM dispatches your medicines. If you do this before 2pm ZOOM can dispatch that afternoon. Delivery is by Courier Post and takes between 1-2 working days anywhere in New Zealand.

Yes.

Once ZOOM receives your prescription, we will always notify you immediately to confirm your order is underway.

If you haven’t heard from ZOOM and you think it is taking too long, please let us know immediately, so we can follow up and make sure your order is on track.

Invitation to download the ZOOM app (only if you want to!)

When ZOOM receives your first prescription, you will receive a text to download the ZOOM Pharmacy app. But if apps aren’t your thing – no worries, you don’t need to download or use it. ZOOM will simply contact you by whatever way you prefer i.e. phone, email or text, and let you know we have received your prescription.

Already downloaded the app?

If you have already downloaded and are using the app, when ZOOM receives your prescription, you will receive an app notification that you have new medicines to confirm and pay for.

Yes.

With NZ Post ‘Parcel Collect’ you can have your tracked parcels delivered directly to one of their 300+ Parcel Collect locations nationwide. So, you can pick them up when and where it’s most convenient to you. Find out more here.

Yes.

ZOOM deliveries have no pharmacy identifier on the package. The sender’s name shows as our shipping agent, Parcel Wings. No one who might see the delivery package will know who it is from or what is inside.

Double check the following, or just call us and we will get it sorted!

Is your mobile phone number correct?

Make sure your mobile phone number was entered correctly with the right country code.

Do you have a good Wi-Fi or mobile data connection?

  • Either Wi-Fi or mobile data needs to be ON
  • Airplane mode needs to be OFF
  • Move to where you have a better connection – your Wi-Fi or mobile data icon should show at least 1 bar of connectivity
  • To test your connection, open a browser, like Chrome or Safari, and go to a website and confirm if it loads

Can you receive texts?

  • Cell signal needs to be ON
  • Airplane mode needs to be OFF
  • Ask a friend to text you to make sure your phone is working

Request a new verification code

On the verification code screen, you can ask for the code to be sent to you again.

Call the team at ZOOM

FreePhone 0508 966 622 and our team will talk you through the process, they’ll get you up and running in no time!

No.

It’s your right to choose what pharmacy you use, so tell your GP clinic, you choose ZOOM. The Health and Disability Commissioner is very clear – a patient has the right to make an informed choice and give informed consent, and must be free to choose what pharmacy they use.

FreePost envelope service

Some medical centres might charge a ‘fax fee’ to send your prescription to ZOOM. If you want to reduce your costs, you can simply FreePost your prescription to ZOOM. Any plain envelope is fine, and no stamp required. We now enclose a FreePost envelope with every order shipped, to make it even easier for you next time.

No.

In order to use ZOOM you must be living in New Zealand. We cannot send medicines to other countries – we only send to New Zealand addresses.

Once you request a repeat with ZOOM, we send your request to your doctor. Typically, your doctor approves or declines repeat requests within 1-2 working days. As soon as we hear back from your doctor, we will let you know. If your doctor wants to see you first (e.g. to check your blood pressure) we will let you know. Repeat requests made on weekends or public holidays may take a little longer.

Yes.

It’s important to let your medical centre know your mobile phone number if you have one. ZOOM most often communicates with you via your mobile (unless you direct us otherwise), and your mobile phone number is also used to authenticate your ZOOM Pharmacy app.

But if you don’t have a mobile and apps aren’t your thing – no worries! You can still use ZOOM and receive the same great service without using the app. ZOOM will simply contact you by whatever way you prefer i.e. phone, email or text and take it from there. 

Yes.

If apps aren’t your thing – no worries! You can still use ZOOM and receive the same great service without using the app. ZOOM will simply contact you by whatever way you prefer i.e. phone, email or text and take it from there. Easy!

Yes.

You can use your ZOOM for your own medicines, as well as take care of other family members medicines like your partner’s or child’s, or even elderly parents.

Yes.

ZOOM dispenses medicines from prescriptions written by GPs and specialists. It’s your right to choose what pharmacy you use, so tell your GP or specialist clinic, you choose ZOOM.

No.

In order to use ZOOM you must be in New Zealand at the time. We cannot send medicines to other countries – we only send to New Zealand addresses.

ZOOM makes prescription medicines easy. Your meds are delivered direct to your door, your repeats organised for you. And, its proven – you will be healthier because of it.

Get in contact with us as soon as you can so that we can update your information for you.

Each time you place an order with ZOOM , you are asked to confirm your delivery address. If you want to update or change it, simply do so BEFORE you confirm each order. You can also update your delivery details under the settings tab on your ZOOM Pharmacy app.

Get in contact with us as soon as you can, we will get you up and running again in no time!

ZOOM’s paper/cardboard packaging, cartons and boxes, as well as our plastic bottles and containers are fully recyclable.

The plastic used in our state-of-the-art sachet packs is a special medicines grade plastic. This is designed to store patients’ capsules, tablets and pills to the highest possible pharmaceutical standard, to ensure patient health and safety. This special grade of plastic is not currently easily recyclable, but we are hoping this will change soon.

The ZOOM Pharmacy app will show you when your order is processing, and we will send you a Track and Trace number once your meds are dispatched. Simply go to the Courier Post website to see the status of your delivery.

Download in the Apple App Store here.

Download in the Google Play Store here.

Yes.

ZOOM will keep your private details safe and secure.

Yes. If you have not yet processed and paid for your order – you can cancel it.

You cannot cancel an order that has already been paid for.

On your mobile, check settings, then notifications, and make sure your app notifications for ZOOM Pharmacy are switched on.

You can change your dose reminder times, within prescribed limits, on the settings page in your app.

We use push notifications to keep you informed and to ensure that you never run out of medication. We therefore strongly recommend that you leave your notifications turned on.

Load More