On four meds or more?

Get FREE prescriptions*, FREE blisters & FREE delivery, to anywhere in New Zealand!

On 1-3 meds?

Get FREE prescriptions!* (a $6.50 shipping fee will apply).

There is no prescription charge for children under 14.

Nationwide service

We deliver anywhere in New Zealand – including rural.

Send ZOOM your prescription!

  • Tell your medical centre to send it: FAX 0508 9 666 96 or EMAIL script@zoompharmacy.co.nz
  • OR do this through your patient portal
  • OR take a photo and securely upload your prescription
  • OR freepost / courier it yourself

Unfunded medicines

See our great prices for unfunded prescription medicines in our SHOP

If your medicine is not listed, FreePhone 0508 966 622 for more information.


*Free prescriptions for fully funded medicines only – no $5 standard subsidised prescription charge will apply. Other charges relating to specialist’s or dentist’s prescriptions may apply. ‘Special foods’ and other bulk/heavy items may incur a higher delivery fee.

Prices are subject to change without prior notice. All prices are valid for seven (7) days after the date where ZOOM requests payment. ZOOM contracted DHBs: Northland, Auckland, Waitemata, Counties Manukau, Waikato, Bay of Plenty, Capital & Coast, Canterbury, Southern, West Coast.

How does ZOOM Pharmacy work? It’s as easy as one, two, three!

ONE …

Get your prescription sent to ZOOM Pharmacy by your medical centre (or you can upload it or FreePost it yourself).

TWO …

Once ZOOM receives your prescription, we will contact you to confirm your order, and to answer any questions you may have.

THREE !

ZOOM packs up your medicines, and organises delivery to your door by a NZ Post courier in 1-2 working days, anywhere in New Zealand.

Option 1. TELL YOUR MEDICAL CENTRE TO SEND IT

Tell your medical centre to send your prescription to ‘ZOOM Pharmacy’ FAX 0508 9 666 96 or EMAIL script@zoompharmacy.co.nz

Please note: if your medical centre refuses or delays sending your prescription to ZOOM, or directs it to their preferred pharmacy instead, remind them – it’s my decision what pharmacy I use – not yours. The Ministry of Health says ‘the right of patients to choose their pharmacy is a fundamental right enshrined in The Code.’ Your medical centre is duty bound by the Code of Ethics for the New Zealand Medical Profession, the Medical Council of New Zealand and Good Prescribing Practice.

Option 2. USE YOUR PATIENT PORTAL

If you’re using a patient portal like ManageMyHealth, Health365 or ConnectMed, select/enter ‘ZOOM Pharmacy’ when it asks for your chemist name. Find out more in our FAQ ‘Can I use my patient portal to get my prescriptions sent to ZOOM?

Option 3. SEND A PHOTO OR SCAN

Take a photo of your prescription and securely upload your prescription to ZOOM.

Option 4. FREEPOST OR COURIER IT

Put your prescription in an envelope and freepost (no stamp needed) or courier it to ZOOM yourself. Find our address details in the CONTACT tab.

If your medical centre refuses or delays sending your prescription to ZOOM, or directs it to their preferred pharmacy instead, remind them – it’s my decision what pharmacy I use – not yours.

The Ministry of Health says ‘the right of patients to choose their pharmacy is a fundamental right enshrined in the Code‘. Your medical centre is duty bound by the Code of Ethics for the New Zealand Medical Profession, the Medical Council of New Zealand Doctors and Health Related Commercial Organisations’, and the Medical Council of New Zealand ‘Good Prescribing Practice‘.

If you have any problems, just let us know – we’re here to help.

No.

In your tracking link, you may wish to direct where you would like the NZ Post courier to leave your parcel. Just click on ‘parcel leave’ then click on ‘add instructions’. Then select the option best for you, for example ‘leave at front door’. You can even click the ‘other’ option and write in specific instructions like ‘go down the path to the left of the garage door and leave by the red door’ for example.

What deliveries are ‘signature required’?

Note that, for health and safety reasons, controlled medicines and fridge medicines cannot be left, nor can selected expensive unfunded medicines. So for these special deliveries only, a NZ Post courier will knock on the door, and ask the person they hand the delivery to for their name, to record proof of delivery.

How do I track my delivery?

If you wish to see how your delivery is progressing, click on your order tracking link sent to you by text and/or email, to find out where your delivery is at.

Can you deliver to my apartment building?

Yes – NZ Post can deliver to apartments – if they have a drop point, in an open/accessible foyer.

However, note that NZ Post couriers do not/will not call individual customers on delivery, or wait for them to come down, or deliver to a person on the top floor. Be mindful of the size your delivery will be, a small bag may well fit into your apartment mailbox in the foyer, however a small box will not.

In apartments without an open or accessible foyer, you may need to speak to your building manager/body corporate and see if they can offer any solutions for courier drivers to your location.

Or, you could change your delivery address to a close friend, family member, or even a friendly shop near you OR use NZ Post ‘Parcel Collect’ instead, find out more here.

What is the best delivery address to choose?

ZOOM recommend you choose a delivery address where someone is there to receive your delivery. Medicines arrive in discreet packaging with no pharmacy identifier, so no-one will know what’s inside your parcel, or that it came from ZOOM.

Allow 1-3 days for delivery time, depending on where you live in New Zealand.

Once you have confirmed your order and paid any fees that may apply, your meds order is sent out either that day, or the following morning.

A sachet pack order will take longer as it needs to be made up, however ZOOM sends it out to you well before you are due to start it.

If you need an order urgently, please let our team know.

Yes, you can get all your prescription medicine from ZOOM.

ZOOM dispenses and delivers prescription medicine, both funded and unfunded. Make it simple for yourself and save time and money. Just ask your medical centre to put all your meds on the one prescription and send it to ZOOM. Easy!

Yes.

You can do this in your ManageMyHealth, Health365 or ConnectMed patient portal.

Selecting ‘ZOOM Pharmacy’ in your patient portal instructs your medical centre to send your new prescription directly to ZOOM.

How do I select ZOOM Pharmacy in my patient portal?

Once you have selected your new prescription meds, the option to select ‘ZOOM Pharmacy’ will either appear in a drop down menu OR simply select the ‘Chemist/Pharmacy Name’ option, and enter ‘ZOOM Pharmacy’. 

Your patient portal may look like one of below:

Example 1ManageMyHealth

Example 2Health365

Example 3 ConnectMed

If you can’t find ZOOM Pharmacy listed in your patient portal, or you have any difficulties, just give ZOOM a call on 0508 966 622 and we’ll sort it for you!

What happens next?

When you select ‘ZOOM Pharmacy’ this will trigger a message to your medical centre, requesting your prescription be sent to ZOOM.

When will ZOOM receive my prescription?

Most medical centres will process your request within 24 hours (one day). Once ZOOM receives your prescription, we will always notify you immediately to confirm your order is underway.

If you haven’t heard from us or you think it is taking too long, let us know!

Selecting the ‘ZOOM Pharmacy’ option in your medical centre patient portal instructs your medical centre to send your repeat prescription directly to ZOOM.

When will ZOOM receive my prescription?

Most medical centres process this within 24 hours (one day). However, some medical centres can take up to 48 hours (two days) for your prescription to be processed and sent onto ZOOM.

Once ZOOM receives your prescription, we will always notify you immediately to confirm your order is underway.

Remember, it’s important to let your medical centre know your mobile phone number if you have one. They can then include it on your prescription in your contact details. This is useful for ZOOM, so we can easily contact you.

If you haven’t heard from ZOOM and you think it is taking too long, please let us know immediately, so we can follow up with your medical centre to see where your prescription is at.

Yes, if apps aren’t your thing – no worries, you can still use ZOOM Pharmacy and receive the same great service without using the app. ZOOM will simply contact you by whatever way you prefer i.e. phone, email or text and take it from there. Easy!

Once you ask ZOOM to request your next new prescription from your doctor, we send your request to your medical centre. Typically, your doctor approves or declines new prescription requests within 1-2 working days. As soon as we hear back from your doctor, we will let you know. If your doctor wants to see you first (e.g. to check your blood pressure) we will let you know. Requests made on weekends or public holidays may take a little longer.

No.

In order to use ZOOM you must be in New Zealand, not overseas, we cannot deliver medicines to other countries – we only deliver within New Zealand.

Yes, once ZOOM receives your prescription, we will always notify you to confirm we have it.

If you haven’t heard from ZOOM and you think it is taking too long, please let us know immediately, so we can follow up and make sure your order is on track.

Invitation to download the ZOOM app

When ZOOM receives your first prescription, you will receive a text to download the ZOOM Pharmacy app. But if apps aren’t your thing – no worries, you don’t need to download or use it. ZOOM will simply contact you by whatever way you prefer i.e. phone, email or text, and let you know we have received your prescription.

Already downloaded the app?

If you have already downloaded the app, when ZOOM receives your prescription, you will receive an app notification that you have a medicines order ready for you to confirm.

Sachet packs sort all your medicines into easy to take doses.

Each individual sachet is clearly labelled with your name, the medicines inside, the date, day of the week, and time to take it. Your sachet packs come in a long roll, loaded into a dispenser box. Sachets come out in the order that you need to take them.

How do I open the sachet?

  1. Gently pull out your first sachet through the slot at the bottom of your dispenser box
  2. Check the sachet label: right day, right time
  3. Gently tear the sachet from the sachet above it, tearing from the right hand side
  4. Open the sachet, tearing from the top, down

How do I reload my dispenser box with a new roll?

  1. After you take the last sachet in your roll, open the box at the top, and remove the old roll
  2. Place your new sachet pack roll into the box, with the start of the roll underneath
  3. Gently pull out your new sachet pack roll through the slot, so you can see your first sachet

How long will my roll last?

Four weeks – that is 28 days. And ZOOM will automatically begin to organise your next roll to send to you, well before the roll you are taking runs out.

How do I dispose of my empty sachets?

The eco-friendly pouches are biodegradable and can be composted. If you want to get rid of the printed information on your empty sachet before you throw it out, simply place the empty sachet in the sink, and pour hot water over it – the printing then simply rubs off.

What do I do if my doctor changes my prescription?

If your doctor changes the medicines you are on, when you are in the middle of a roll, let ZOOM know.

Can I take include general vitamins or supplements in my roll?

Yes, just give us a call to find out more.

ZOOM Pharmacy is a licensed pharmacy with multiple DHB contracts, and makes money, like any other pharmacy, through the dispensing fees we are provided from the DHBs.

Yes.

With NZ Post ‘Parcel Collect’ you can have your tracked parcels delivered directly to one of their 300+ Parcel Collect locations nationwide. So, you can pick them up when and where it’s most convenient to you. Find out more here.

NZ Post can deliver to apartments – if they have a drop point, in an open/accessible foyer. However, note that NZ Post couriers do not/will not call individual customers on delivery, or wait for them to come down, or deliver to a person on the top floor. Be mindful of the size your delivery will be, a small bag may well fit into your apartment mailbox in the foyer, however a small box will not.

In apartments without an open or accessible foyer, you may need to speak to your building manager/body corporate and see if they can offer any solutions for courier drivers to your location.

Or, you could change your delivery address to a close friend, family member, or even a friendly shop near you OR use NZ Post ‘Parcel Collect’ instead, find out more here.

Yes, ZOOM Pharmacy dispenses medicines from a GP prescription as well as a specialist prescription.

Yes, you can use ZOOM for your own medicines, as well as take care of other family members and order medicines for your family, partner, children, or even elderly parents.