February 2024: Can’t find your order in the ZOOM Pharmacy app?

We are now shifting to our upgraded software platform. Your next order may not appear in your app. To learn more read the article via the link. READ MORE

ZOOM Pharmacy is open Monday to Friday 8:30am – 4:00pm, excluding public holidays.

ZOOM Pharmacy is located in Auckland, New Zealand.

 

Courier Address: ZOOM Pharmacy, Level 1, 29 Union Street, Auckland Central, Auckland 1010

Postal Address (no stamp required): FreePost ZOOM, PO Box 90685, Victoria Street West, Auckland 1142

Have a question about your medicines or need some advice? – our pharmacy team is here to help you.

FREEPHONE: 0508 966 622

Email: help@zoompharmacy.co.nz

If you have a question about an order you have made on our website please contact our customer service team with your order number included in your email.

Email: help@zoompharmacy.co.nz

Yes, ZOOM Pharmacy is New Zealand owned and operated. Our fantastic team works out of our pharmacy on Union Street in central Auckland!

ZOOM Pharmacy is a licensed pharmacy with multiple district contracts, and makes money, like any other pharmacy, through the dispensing fees we are provided from Te Whatu Ora.

ZOOM can dispose of medicines that are unwanted, unneeded or past best before dates. 

Any medicines sent to us that are clearly marked for disposal will be safely taken care of for you.

Free Fax

0508 966 696

 

Fax

09 282 3170

Postal Address (no stamp required)

FreePost ZOOM

PO Box 90685

Victoria Street West

Auckland 1142

 

Courier Address

ZOOM Pharmacy

Level 1, 29 Union Street

Auckland Central

Auckland 1010

Monthly Medicines Service (sachet packing)

4 or more regular medicines – FREE shipping

3 or less regular medicines – $6.50 + $5.00 packing fee

 

Standard Loose Prescriptions (NO sachet packing)

Standard shipping nationwide – $6.50

Bulk/heavy or urgent items may incur a higher delivery fee

For orders from ZOOM Pharmacy’s online store shipping fees may apply:

 

Standard shipping nationwide – $6.50

Same-day evening express shipping – $17.25

When your shipment has been collected you will receive a notification via email or text with the tracking number for your shipment. Clicking on this tracking number will take you to the NZ Post tracking page. Here you can see your shipments progress and are able to redirect your shipment, add delivery instructions, etc.

Shipping times will depend on where you live in New Zealand. The following delivery time estimates can provide some guidance:

North Island delivery 1-2 working days (working days are Monday-Friday)

South Island delivery 1-3 working days (working days are Monday-Friday)

Rural delivery, allow an additional 1-2 working days

Delivery time estimates are from when NZ Post collects the parcel from ZOOM (not from when the order is placed) NZ Post is our chosen courier, the above delivery times are targets, and are not always possible due to reasons outside of their control e.g. weather/road conditions. You can see updates on delivery delays on NZ Post Contact and Support.

As a licenced pharmacy we are able to dispense and deliver most medications, which are packed with care in appropriate plain packaging and sent on the appropriate service for each specific order.

Some medicines such as controlled drugs and lifestyle medicines require signature upon delivery unless specified otherwise.

Refrigerated Medicines are sent with ice packs in cold storage packaging via the NZ Post Perishable Service. These orders get expedited shipping and cold storage at NZ Post facilities. If you have any questions about sending refrigerated medicines, please get in touch with our pharmacy team.

No. In your tracking link, you may wish to direct where you would like the NZ Post courier to leave your parcel. Just click on ‘parcel leave’ then click on ‘add instructions’. Then select the option best for you, for example ‘leave at front door’. You can even click the ‘other’ option and write in specific instructions like ‘go down the path to the left of the garage door and leave by the red door’ for example.

What deliveries are ‘signature required’?

Note that, for health and safety reasons, controlled medicines and fridge medicines cannot be left, nor can selected expensive unfunded medicines. Lifestyle medications (e.g., Viagra) are also sent as signature required unless told otherwise. So for these special deliveries only, a NZ Post courier will knock on the door, and ask the person they hand the delivery to for their name, to record proof of delivery.

If you need a new prescription, or need your medicines sent urgently please call or email our team as soon as possible. Our experienced pharmacy team will find the fastest and most appropriate way for you to get the medication you need.

FREEPHONE: 0508 966 622
Email: help@zoompharmacy.co.nz

ZOOM Pharmacy can deliver anywhere in New Zealand. Delivery to residential (including rural), work and PO boxes addresses are accepted. 

Yes. With NZ Post ‘Parcel Collect’ you can have your tracked parcels delivered directly to one of their 300+ Parcel Collect locations nationwide. So, you can pick them up when and where it’s most convenient to you. Find out more here.

 

NZ Post can deliver to apartments – if they have a drop point, in an open/accessible foyer. However, note that NZ Post couriers do not/will not call individual customers on delivery, or wait for them to come down, or deliver to a person on the top floor. Be mindful of the size your delivery will be, a small bag may well fit into your apartment mailbox in the foyer, however a small box will not.

 

In apartments without an open or accessible foyer, you may need to speak to your building manager/body corporate and see if they can offer any solutions for courier drivers to your location.

Or, you could change your delivery address to a close friend, family member, or even a friendly shop near you OR use NZ Post ‘Parcel Collect’ instead, find out more here.

Yes, if your address needs to be updated you should contact our Customer Service team as soon as possible.

FREEPHONE 0508 966 622
Email help@zoompharmacy.co.nz

We cannot change an address once an order has been collected by couriers. If your order has been collected, please organise a redirection through the NZPost website or contact their customer service team.

Yes, all shipments are sent in discreet plain packaging.  

No. In order to use ZOOM you must be in New Zealand. We cannot deliver medicines to other countries – we only deliver within New Zealand. If you are a ZOOM Pharmacy patient travelling overseas be sure to contact our team well ahead of time so we can help you organise your supply of medicines while you are overseas.

We do not send prescription medicines internationally (outside New Zealand).

Using ZOOM Pharmacy is simple.

  1. Get your prescription sent to ZOOM Pharmacy by your medical centre or via patient portal.
  2. You will be notified once ZOOM receives your prescription. Our team will confirm your details and answer any questions you may have about your prescription.
  3. ZOOM packs up your medicines and organises delivery to your door by a NZ Post courier in 1-3 working days, to anywhere in New Zealand.

Standard fully funded prescriptions – FREE

 

SHIPPING FEES MAY APPLY

 

 

Ts & Cs apply. Free prescriptions for standard fully funded medicines only. Other charges relating to non-funded/partially funded medicines, specialist or dental prescriptions may apply.

Patients on four or more regular medicines using our Monthly Medicines Service get FREE shipping. See our full pricing structure below.

 

Monthly Medicines Service (sachet packing)

4 or more regular medicines – FREE shipping

3 or less regular medicines – $6.50 + $5.00 packing fee

 

Standard Loose Prescriptions (NO sachet packing)

Standard shipping nationwide – $6.50

 

Bulk/heavy or urgent items may incur a higher delivery fee.

 

Yes, if apps aren’t your thing – no worries, you can still use ZOOM Pharmacy and receive the same great service without using the app. ZOOM will simply contact you by whatever way you prefer i.e. phone, email or text and take it from there. Easy!

Yes, you can get all your prescription medicine from ZOOM Pharmacy.

ZOOM dispenses and delivers prescription medicine, both funded and unfunded. Make it simple for yourself and save time and money. Just ask your medical centre to put all your meds on the one prescription and send it to ZOOM. Easy!

Using ZOOM Pharmacy is simple and straight forward. We just need to receive your prescription from your healthcare provider. The two easiest ways to do this are:

Patient portal: Select ‘ZOOM Pharmacy’ in your patient portal. Depending on your portal this can be done via a drop-down menu or by selecting the ‘Chemist/Pharmacy Name’ option and enter ‘ZOOM Pharmacy’.

Tell your medical centre: Tell your healthcare provider to send your prescription to ZOOM Pharmacy. If they are having trouble sending your prescription contact us on FREEPHONE 0508 966 622.

Once we have received your original prescription, we will contact you to confirm this.

Yes.

You can do this in your ManageMyHealth, Health365 or ConnectMed patient portal.

Selecting ‘ZOOM Pharmacy’ in your patient portal instructs your medical centre to send your new prescription directly to ZOOM.

 

How do I select ZOOM Pharmacy in my patient portal?

Once you have selected your new prescription meds, the option to select ‘ZOOM Pharmacy’ will either appear in a drop down menu OR simply select the ‘Chemist/Pharmacy Name’ option, and enter ‘ZOOM Pharmacy’.

If you can’t find ZOOM Pharmacy listed in your patient portal, or you have any difficulties, just give ZOOM a call on 0508 966 622 and we’ll sort it for you!

 

What happens next?

When you select ‘ZOOM Pharmacy’ this will trigger a message to your medical centre, requesting your prescription be sent to ZOOM.

 

When will ZOOM receive my prescription?

Most medical centres will process your request within 24 hours (one day). Once ZOOM receives your prescription, we will always notify you immediately to confirm your order is underway.

If you haven’t heard from us or you think it is taking too long, let us know!

Selecting the ‘ZOOM Pharmacy’ option in your medical centre patient portal instructs your medical centre to send your repeat prescription directly to ZOOM.

 

When will ZOOM receive my prescription?

Most medical centres process this within 24 hours (one day). However, some medical centres can take up to 48 hours (two days) for your prescription to be processed and sent onto ZOOM.

 

Once ZOOM receives your prescription, we will always notify you immediately to confirm your order is underway.

 

Remember, it’s important to let your medical centre know your mobile phone number if you have one. They can then include it on your prescription in your contact details. This is useful for ZOOM, so we can easily contact you.

 

If you haven’t heard from ZOOM and you think it is taking too long, please let us know immediately, so we can follow up with your medical centre to see where your prescription is at.

If you can’t find ZOOM Pharmacy listed in your patient portal, or you have any difficulties, just let our team know and they can help you.

FREEPHONE: 0508 966 622

Email: help@zoompharmacy.co.nz

Sometimes Kiwis wanting to use ZOOM Pharmacy encounter issues with their medical centre. The great news is that these mix ups are easily sorted, and our team is always happy to help.

FREEPHONE: 0508 966 622

Email: help@zoompharmacy.co.nz

If your medical centre refuses or delays sending your prescription to ZOOM, or directs it to their preferred pharmacy instead, remind them – it’s your decision what pharmacy you use – not theirs.

Letter on Patient Choice of Pharmacy Jun 20 (PDF)

The right to choose your pharmacy is a fundamental right enshrined in the Code of Health and Disability Services Consumers’ Rights.

Your medical centre is duty bound by the Code of Ethics for the New Zealand Medical Profession, Medical Council of New Zealand Doctors and Health Related Commercial Organisations(PDF), and the Medical Council of New Zealand Good Prescribing Practice (PDF).

Once ZOOM Pharmacy receives your prescription, we will always notify you to confirm we have it.

If you haven’t heard from ZOOM and you think it is taking too long, please let us know immediately, so we can follow up and make sure your order is on track.

Yes, ZOOM Pharmacy dispenses medicines from a specialist prescription. To avoid delays these prescriptions must come directly from the specialist. Many of these prescriptions require a physical copy from your specialist, and therefore can take additional time to be dispensed.

Patients using our Monthly Medicines service get FREE fully funded prescriptions, with FREE daily sachet packs and FREE delivery to your door.* They also get ongoing personal pharmacist support, alerts and reminders taking the stress out of managing medicines.

If you are on four or more regular medicines and using our Monthly Medicines Service shipping is FREE. Charges will apply for patients on less than four medicines using sachet packing. See our pricing structure below:

 

Monthly Medicines Service (sachet packing)

 

4 or more regular medicines – FREE shipping + FREE Packing

3 or less regular medicines – $6.50 shipping + $5.00 packing fee

 

Bulk/heavy or urgent items may incur a higher delivery fee.

To qualify for our Monthly Medicines Service you need to be on 4 or more regular medicines. These are regular medicines that are suitable to be packed into sachet packs e.g. tablet or capsule medications. Medicines that are in liquid or powder form, refrigerated medicines do not fall under this classification regarding qualifying for the Monthly Medicines Service.

Sachet packs are a convenient and easy way to manage your medicines. Allowing you to have peace of mind that you are taking your medicines correctly and easily keep track of where you are at. Each individual sachet is clearly labelled with your name, the medicines inside, the date, day of the week, and time to take it. Your sachet packs come in a long roll, loaded into a dispenser box. Sachets come out in the order that you need to take them.

Four weeks – that is 28 days. And ZOOM will automatically begin to organise your next roll to send to you, well before the roll you are taking runs out.

Why 28 days instead of 30?

We dispense sachets in a quantity of 28 days as all the other pharmacies do, including blister packs. The system and the robots are automated based on weekly cycle to keep consistency and continuity, rather than inconsistent “monthly” quantity where the months change between 30 and 31 days.

  1. Gently pull out your first sachet through the slot at the bottom of your dispenser box,
  2. Check the sachet label: right day, right time,
  3. Gently tear the sachet from the sachet above it, tearing from the right-hand side,
  4. Open the sachet, tearing from the top, down.

If your doctor changes the medicines you are on, when you are in the middle of a roll, let ZOOM know. 

Email: help@zoompharmacy.co.nz

Phone: 0508 966 622

Yes, the eco-friendly pouches are biodegradable and can be composted. If you want to get rid of the printed information on your empty sachet before you throw it out, simply place the empty sachet in the sink, and pour hot water over it – the printing then simply rubs off.

Yes, just get in touch with the team to let us know what you would like to add, and to find out more. 

Just get in touch with the team and we will send out a replacement.

ZOOM Pharmacy’s Medicines Support Service is powered by MedSupport.

Medsupport combines expert New Zealand qualified pharmacists with state-of-the-art software to deliver a highly personalised medicines support service. Our goal is to help you get the best possible health outcome from your medicines.

Our goal is to help you get the best possible health outcome from your medicines.

Our Medicines Support Service will help you to:

  • know why you’re taking the medicine,
  • take the medicines correctly and consistently,
  • organise your next prescription so you don’t run out,
  • get your medicines delivered direct to you, if this would make it easier and less expensive for you.

Recently we decided to trial providing free MedSupport access for people who do not use the ZOOM Pharmacy Monthly Medicines Service.

We do not need your prescription. MedSupport needs your name, date of birth and permission to access your prescription data so you can benefit from the Medicines Support Service.

Our Medicines Support Service is entirely web based and is available online anywhere in New Zealand

To benefit from the service you need to provide us with your full name, date of birth and permission to access your prescription data.

The fastest way to get your prescription to ZOOM Pharmacy is to ask your clinic to send the prescription direct to ZOOM Pharmacy.

Alternatively, you can have us ask your clinic to send your prescription to ZOOM Pharmacy.

Let us know If you have any difficulties getting your prescription sent to ZOOM Pharmacy. We can contact the clinic and answer any questions they have.

The FREE ZOOM Pharmacy Service:

Fully funded medicines Fast delivery nationwide Medicines conveniently packed World class pharmacist support Personalised ongoing alerts & reminders

Why People Love ZOOM

SHOP

PRESCRIPTIONS

MEDSUPPORT

ARTICLES

QUESTIONS

CONTACT

 

ZOOM is here to help! One of our pharmacists will get in touch shortly.