ZOOM Pharmacy is committed to providing quality products to our customers. We are happy to accept returns if you are not completely satisfied with any product you have purchased online, provided the purchase was made within the last 30 days, the product is unopened and in original condition and the product is eligible for return. This returns policy only relates to general medicine available and purchased from this site and does not apply to restricted medicines.

Change of Mind
Please choose carefully as we do not have to provide a refund if you have changed your mind about a particular purchase.

Refunds will be issued at the discretion of ZOOM Pharmacy. Refunds will normally be processed within seven (7) Business days.

Goods Damaged in Transit
If any goods arrive damaged, please contact our Customer Services Team within 24 hours of delivery. The Customer Services Team will arrange to have the damaged item returned and either repair or replace the goods or refund the price to you, at our election. Damaged goods must be returned in the condition received by you with all original packaging, together with all packing slips.


If you are experiencing issues with your purchase please visit our Contact ZOOM page.