10 Mar

Do I need to sign for my delivery?

No.

In your tracking link, you may wish to direct where you would like the NZ Post courier to leave your parcel. Just click on ‘parcel leave’ then click on ‘add instructions’. Then select the option best for you, for example ‘leave at front door’. You can even click the ‘other’ option and write in specific instructions like ‘go down the path to the left of the garage door and leave by the red door’ for example.

What deliveries are ‘signature required’?

Note that, for health and safety reasons, controlled medicines and fridge medicines cannot be left, nor can selected expensive unfunded medicines. So for these special deliveries only, a NZ Post courier will knock on the door, and ask the person they hand the delivery to for their name, to record proof of delivery.

How do I track my delivery?

If you wish to see how your delivery is progressing, click on your order tracking link sent to you by text and/or email, to find out where your delivery is at.

Can you deliver to my apartment building?

Yes – NZ Post can deliver to apartments – if they have a drop point, in an open/accessible foyer.

However, note that NZ Post couriers do not/will not call individual customers on delivery, or wait for them to come down, or deliver to a person on the top floor. Be mindful of the size your delivery will be, a small bag may well fit into your apartment mailbox in the foyer, however a small box will not.

In apartments without an open or accessible foyer, you may need to speak to your building manager/body corporate and see if they can offer any solutions for courier drivers to your location.

Or, you could change your delivery address to a close friend, family member, or even a friendly shop near you OR use NZ Post ‘Parcel Collect’ instead, find out more here.

What is the best delivery address to choose?

ZOOM recommend you choose a delivery address where someone is there to receive your delivery. Medicines arrive in discreet packaging with no pharmacy identifier, so no-one will know what’s inside your parcel, or that it came from ZOOM.