06 Jun

How do I send my prescription to ZOOM?

By : Sue

CALL 0508 966 622 TO FIND OUT MORE!

Option 1. YOU SEND A PHOTO/SCAN OF YOUR PRESCRIPTION TO ZOOM

Simply email customerservices@zoompharmacy.co.nz and send us a photo or scan of your prescription – make sure you respond to our confirmation email.

Option 2. USE YOUR PATIENT PORTAL

If you’re using a patient portal like ManageMyHealth, Health365 or ConnectMed, select/enter ‘ZOOM Pharmacy’ when it asks for your chemist name. If you have any difficulties, call 0508 966 622 and we’ll sort it for you! Check out our FAQ ‘can I use my patient portal to send my prescriptions to ZOOM’ to find out more.

Option 3. YOU CAN FREEPOST (NO STAMP NEEDED) OR COURIER IT YOURSELF

Put your prescription in an envelope and freepost (no stamp needed) or courier it to ZOOM yourself. See our address details in the CONTACT tab.

Option 4. TELL YOUR MEDICAL CENTRE TO EMAIL OR FAX YOUR PRESCRIPTION TO ZOOM

Ask your medical centre to include your mobile phone number on your prescription, so we can send you a text to confirm when we receive it. If you don’t have mobile, just your landline is fine so we can give you a call.

If your medical centre refuses, delays, or makes it difficult sending your prescription to ZOOM, or automatically directs it to another pharmacy instead without your permission, gently remind them of the “Code of Health and Disability Services Consumers’ Rights“. It’s your fundamental patient right to choose which pharmacy you use, and the duty of your medical centre to send your prescription to the pharmacy of your choice.

The Ministry of Health says ‘the right of patients to choose their pharmacy is a fundamental right enshrined in the Code’. Your medical centre is duty bound by the Code of Ethics for the New Zealand Medical Profession, the Medical Council of New Zealand Doctors and Health Related Commercial Organisations’, and the Medical Council of New Zealand ‘Good Prescribing Practice‘.

If you have any problems or difficulties, call 0508 966 622 and we’ll sort it for you!