Once you have confirmed your order and paid any fees that may apply, your order is usually packed then picked up from our Auckland based pharmacy, either later that day, or the following morning, by NZ Post Courier.
You will be sent a tracking link (by email or text) so that you can track your order’s delivery progress. You can check your order’s delivery progress in your tracking link or at NZ Post
From that point, we suggest to then allow 1-3 days working days for delivery, depending on where you live in New Zealand (eg Auckland, versus South Island rural). Please remember – like any courier service, NZ Post courier delivery times can vary from time to time.
You can learn more below about standard & priority shipping options.
A sachet pack order will take longer as it needs to be made up, however ZOOM sends it out to you well before you are due to start it.
If you need an order urgently, please let our team know.
1. STANDARD shipping, nationwide, including rural. $6.50
- North Island delivery 1-2 working days (working days are Monday-Friday)
- South Island delivery 1-3 working days (working days are Monday-Friday)
- Rural delivery, allow an additional 1-2 working days
- Delivery to Residential (including rural), Work and PO Boxes addresses are accepted
- Delivery times are from when NZ Post collects the parcel from ZOOM (not from when the order is placed)
- NZ Post is our chosen courier, the above delivery times are targets, and are not always possible due to reasons outside of their control e.g. weather/road conditions
- Once your parcel has been collected from ZOOM Pharmacy, responsibility for delivery is handed over to NZ’s preferred courier, NZ Post.
- Delivery times may take longer during peak times e.g. Christmas
2. PRIORITY shipping, Auckland only. $15.00
- This will appear as a shipping option after you enter your address, and only if you are within the priority shipping boundary
- For orders confirmed before 1pm, delivery is between 6-9pm that evening, same day. You will receive a text with a link to track your delivery
- For orders confirmed after 1pm, delivery will be the next working day (working days are Monday-Friday)
- For orders confirmed over the weekend, delivery will be the next working day (Monday)
- Delivery to residential addresses ONLY
- Heavy or large bulky orders may incur additional delivery charges
