How do sachet packs work?
Why use sachet packs?
Medicine sachet packs have been designed to make it as easy as possible to take your medicines correctly. Sachet packs sort all your medicines into easy to take doses, so that you always know you are taking the right pills, at the right time, each day.
What information is on each sachet?
Each individual sachet is clearly labelled with your name, the medicines inside – and the date, day of the week, and time of the day to take it.
How do I use sachet packs?
Your sachet packs come in a long roll, loaded into a dispenser box. Sachets come out in the order that you need to take them, each one clearly labelled with the date, day of the week and time of day to take it.
- Gently pull out your sachet pack roll through the slot at the bottom of your dispenser box, so that you can see the first sachet
- Double check the sachet label is correct: right date, right day, right time
- Gently tear the sachet from the roll, starting the tear top right and tearing to the left
- Tear the sachet open from one of the zigzag edges and take the medicines inside
How long will my sachet pack last?
Most sachet pack rolls last for one month, unless instructed otherwise. Ten days before you are due to run out, ZOOM contacts you to organise your next month’s supply, leaving plenty of time to get it all sorted before you run out. You will also find an empty sachet in your sachet pack roll at this time reminding you it’s “Time to organise your next prescription”.
What if I forget a dose?
If you forget a dose and it’s time for your next sachet, call ZOOM to check what you should do. If you are unsure, simply tear off the sachet you forgot to take, and place it inside your dispenser box – this way you can keep track of what doses you have missed.
Can I take other medications with my sachet packs?
Call ZOOM to ask about any vitamins or supplements you are taking to check if they are OK to take with your medicines. ZOOM can include any pharmacy vitamins you take into your sachet packs as well, making it really easy for you to keep on top of all your medications.
What happens when I need more sachet packs?
When you are ready to receive your next supply of sachet packs (you usually get one month’s supply at a time) ZOOM will contact you and send you a new sachet pack roll – before you run out.
How do I reload my dispenser box with a new sachet pack roll?
When you have taken your last sachet from your existing sachet pack roll, open the top lid of your dispenser box, take out the old sachet pack roll inside, and replace with your new sachet pack roll.
What do I do if my doctor changes my medication?
If your doctor changes the medicines you are on, let ZOOM know. We will organise for a new, up to date medicines sachet pack to be sent to you. We will also send you a pre-paid return courier bag, so you can send back to ZOOM your old sachet pack roll for safe disposal.
Got a question?
FreePhone a ZOOM Pharmacist 0508 966 622 Monday to Friday 7AM – 6PM or email email@example.com We’re here to help!