15 Nov

How do sachet packs work?

By : Sue

Why use sachet packs?

Medicine sachet packs have been designed to make it as easy as possible to take your medicines correctly. Sachet packs sort all your medicines into easy to take doses, so that you always know you are taking the right pills, at the right time, each and every day.

What information is on each sachet?

Each individual sachet is clearly labelled with your name, the medicines inside – and the date, day of the week, and time of the day to take it.

How do I use sachet packs?

Your sachet packs come in a long roll, loaded into a dispenser box. Sachets come out in the order that you need to take them, each one clearly labelled with the date, day of the week and time of day to take it.

  1. Gently pull out your sachet pack roll through the slot at the bottom of your dispenser box, so that you can see the first sachet
  2. Double check the sachet label is correct: right date, right day, right time
  3. Gently tear the sachet from the roll, starting the tear from the right-hand side
  4. Start to tear the sachet open from the top perforated side, then tearing down

How long will my sachet pack last?

Most sachet pack rolls last for one month, unless instructed otherwise. About ten days before you are due to run out, ZOOM will automatically begin to organise your next month’s supply.

What if I forget a dose?

If you forget a dose and it’s time for your next sachet, call ZOOM to check what you should do. If you are unsure, simply tear off the sachet you forgot to take, and place it inside your dispenser box – this way you can keep track of what doses you have missed.

Can I take other vitamins/supplements with my sachet packs?

Call ZOOM to ask about any vitamins or supplements you are taking to check if they are OK to take with your medicines. ZOOM can include any pharmacy vitamins you take into your sachet packs as well, making it really easy for you to keep on top of all your medications.

What happens when I need more sachet packs?

Most sachet pack rolls last for one month, unless instructed otherwise. About ten days before you are due to run out, ZOOM will automatically begin to organise your next month’s supply.

How do I reload my dispenser box with a new sachet pack roll?

  1. When you reach the end of your sachet packs, open the box at the top, and remove the old roll.
  2. Place your new sachet pack roll into the box, with the start of the roll underneath.
  3. Gently pull out your new sachet pack roll through the slot, so you can see your first sachet.

What do I do if my doctor changes my medication?

If your doctor changes the medicines you are on, let ZOOM know. We will organise for a new, up to date medicines sachet pack to be sent to you. We will also send you a pre-paid return courier bag, so you can send back to ZOOM your old sachet pack roll for safe disposal.

Is my sachet pack biodegradable/recyclable?

Yes. The clear pouches used in our state-of-the-art sachet packs are biodegradable and can be composted, as they are derived from natural sources such as wood. The cardboard dispenser box is fully recyclable.

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