Email help@zoompharmacy.co.nz
Check delivery progress in your tracking link or at NZ Post
- 0508 966 622
- help@zoompharmacy.co.nz
- Mon - Fri: 8:30 - 16:00
ZOOM Pharmacy. A life changing monthly medicines service
ZOOM Pharmacy app – confirm delivery & payment details, get daily dose reminders, and receive medicines information specific to you, all through your ZOOM Pharmacy app.
But, if apps aren’t your thing – no worries! You can still use ZOOM and receive the same great service without using the app. We will simply contact you phone, email or text instead.
If you are on four or more regular pills/tablets every day, and qualify for our life-changing monthly medicines service – get FREE prescriptions with FREE daily sachet packing and FREE delivery to your door.*
For other orders, prescription charges may still apply (prescriptions from specialists, and non-funded medicines). Delivery fee ($6.50) may apply.*
*Ts & Cs apply.
We deliver anywhere in New Zealand – including rural.
See our great prices for unfunded prescription medicines in our SHOP
If your medicine is not listed, FreePhone 0508 966 622 for more information.
*Ts & Cs apply. Free prescriptions for fully funded medicines only. Other charges relating to non-funded medicines, specialist or dental prescriptions may apply. Prescription and delivery fees may apply on some orders. Bulk/heavy and urgent items may incur a higher delivery fee.
Prices are subject to change without prior notice. All prices are valid for seven (7) days after the date where ZOOM requests payment. ZOOM contracted DHBs: Northland, Auckland, Waitemata, Counties Manukau, Waikato, Bay of Plenty, Capital & Coast, Canterbury, Southern, West Coast.
Get your prescription sent to ZOOM Pharmacy by your medical centre or via patient portal.
Once ZOOM receives your prescription, we contact you to confirm your order, and to answer any questions you may have.
ZOOM packs up your medicines, and organises delivery to your door by a NZ Post courier in 1-2 working days, anywhere in New Zealand.
Tell your medical centre to send your prescription to ZOOM Pharmacy by email or FAX 0508 9 666 96
Please note: if your medical centre refuses or delays sending your prescription to ZOOM, or directs it to their preferred pharmacy instead, remind them – it’s my decision what pharmacy I use – not yours. The Ministry of Health says ‘the right of patients to choose their pharmacy is a fundamental right enshrined in The Code.’ Your medical centre is duty bound by the Code of Ethics for the New Zealand Medical Profession, the Medical Council of New Zealand and Good Prescribing Practice.
If you’re using a patient portal like ManageMyHealth, Health365 or ConnectMed, select/enter ‘ZOOM Pharmacy’ when it asks for your chemist name. Find out more in our FAQ ‘Can I use my patient portal to get my prescriptions sent to ZOOM?‘
If your medical centre refuses or delays sending your prescription to ZOOM, or directs it to their preferred pharmacy instead, remind them – it’s my decision what pharmacy I use – not yours.
The Ministry of Health says ‘the right of patients to choose their pharmacy is a fundamental right enshrined in the Code‘. Your medical centre is duty bound by the Code of Ethics for the New Zealand Medical Profession, the Medical Council of New Zealand ‘Doctors and Health Related Commercial Organisations’, and the Medical Council of New Zealand ‘Good Prescribing Practice‘.
If you have any problems, just let us know – we’re here to help.
No.
In your tracking link, you may wish to direct where you would like the NZ Post courier to leave your parcel. Just click on ‘parcel leave’ then click on ‘add instructions’. Then select the option best for you, for example ‘leave at front door’. You can even click the ‘other’ option and write in specific instructions like ‘go down the path to the left of the garage door and leave by the red door’ for example.
Note that, for health and safety reasons, controlled medicines and fridge medicines cannot be left, nor can selected expensive unfunded medicines. So for these special deliveries only, a NZ Post courier will knock on the door, and ask the person they hand the delivery to for their name, to record proof of delivery.
If you wish to see how your delivery is progressing, click on your order tracking link sent to you by text and/or email, to find out where your delivery is at. Check delivery progress in your tracking link or at NZ Post
Yes – NZ Post can deliver to apartments – if they have a drop point, in an open/accessible foyer.
However, note that NZ Post couriers do not/will not call individual customers on delivery, or wait for them to come down, or deliver to a person on the top floor. Be mindful of the size your delivery will be, a small bag may well fit into your apartment mailbox in the foyer, however a small box will not.
In apartments without an open or accessible foyer, you may need to speak to your building manager/body corporate and see if they can offer any solutions for courier drivers to your location.
Or, you could change your delivery address to a close friend, family member, or even a friendly shop near you OR use NZ Post ‘Parcel Collect’ instead, find out more here.
ZOOM recommend you choose a delivery address where someone is there to receive your delivery. Medicines arrive in discreet packaging with no pharmacy identifier, so no-one will know what’s inside your parcel, or that it came from ZOOM.
Once you have confirmed your order and paid any fees that may apply, your order is usually packed then picked up from our Auckland based pharmacy, either later that day, or the following morning, by NZ Post Courier.
You will be sent a tracking link (by email or text) so that you can track your order’s delivery progress. You can check your order’s delivery progress in your tracking link or at NZ Post
From that point, we suggest to then allow 1-3 days working days for delivery, depending on where you live in New Zealand (eg Auckland, versus South Island rural). Please remember – like any courier service, NZ Post courier delivery times can vary from time to time.
A sachet pack order will take longer as it needs to be made up, however ZOOM sends it out to you well before you are due to start it.
If you need an order urgently, please let our team know.
Yes, you can get all your prescription medicine from ZOOM.
ZOOM dispenses and delivers prescription medicine, both funded and unfunded. Make it simple for yourself and save time and money. Just ask your medical centre to put all your meds on the one prescription and send it to ZOOM. Easy!
Yes.
You can do this in your ManageMyHealth, Health365 or ConnectMed patient portal.
Selecting ‘ZOOM Pharmacy’ in your patient portal instructs your medical centre to send your new prescription directly to ZOOM.
Once you have selected your new prescription meds, the option to select ‘ZOOM Pharmacy’ will either appear in a drop down menu OR simply select the ‘Chemist/Pharmacy Name’ option, and enter ‘ZOOM Pharmacy’.
If you can’t find ZOOM Pharmacy listed in your patient portal, or you have any difficulties, just give ZOOM a call on 0508 966 622 and we’ll sort it for you!
When you select ‘ZOOM Pharmacy’ this will trigger a message to your medical centre, requesting your prescription be sent to ZOOM.
Most medical centres will process your request within 24 hours (one day). Once ZOOM receives your prescription, we will always notify you immediately to confirm your order is underway.
If you haven’t heard from us or you think it is taking too long, let us know!
Selecting the ‘ZOOM Pharmacy’ option in your medical centre patient portal instructs your medical centre to send your repeat prescription directly to ZOOM.
Most medical centres process this within 24 hours (one day). However, some medical centres can take up to 48 hours (two days) for your prescription to be processed and sent onto ZOOM.
Once ZOOM receives your prescription, we will always notify you immediately to confirm your order is underway.
Remember, it’s important to let your medical centre know your mobile phone number if you have one. They can then include it on your prescription in your contact details. This is useful for ZOOM, so we can easily contact you.
If you haven’t heard from ZOOM and you think it is taking too long, please let us know immediately, so we can follow up with your medical centre to see where your prescription is at.
No.
In order to use ZOOM you must be in New Zealand, not overseas, we cannot deliver medicines to other countries – we only deliver within New Zealand.
Yes, once ZOOM receives your prescription, we will always notify you to confirm we have it.
If you haven’t heard from ZOOM and you think it is taking too long, please let us know immediately, so we can follow up and make sure your order is on track.
When ZOOM receives your first prescription, you will receive a text to download the ZOOM Pharmacy app. But if apps aren’t your thing – no worries, you don’t need to download or use it. ZOOM will simply contact you by whatever way you prefer i.e. phone, email or text, and let you know we have received your prescription.
If you have already downloaded the app, when ZOOM receives your prescription, you will receive an app notification that you have a medicines order ready for you to confirm.
Sachet packs sort all your medicines into easy to take doses.
Each individual sachet is clearly labelled with your name, the medicines inside, the date, day of the week, and time to take it. Your sachet packs come in a long roll, loaded into a dispenser box. Sachets come out in the order that you need to take them.
Four weeks – that is 28 days. And ZOOM will automatically begin to organise your next roll to send to you, well before the roll you are taking runs out.
The eco-friendly pouches are biodegradable and can be composted. If you want to get rid of the printed information on your empty sachet before you throw it out, simply place the empty sachet in the sink, and pour hot water over it – the printing then simply rubs off.
If your doctor changes the medicines you are on, when you are in the middle of a roll, let ZOOM know.
Yes, just give us a call to find out more.
Yes.
With NZ Post ‘Parcel Collect’ you can have your tracked parcels delivered directly to one of their 300+ Parcel Collect locations nationwide. So, you can pick them up when and where it’s most convenient to you. Find out more here.
NZ Post can deliver to apartments – if they have a drop point, in an open/accessible foyer. However, note that NZ Post couriers do not/will not call individual customers on delivery, or wait for them to come down, or deliver to a person on the top floor. Be mindful of the size your delivery will be, a small bag may well fit into your apartment mailbox in the foyer, however a small box will not.
In apartments without an open or accessible foyer, you may need to speak to your building manager/body corporate and see if they can offer any solutions for courier drivers to your location.
Or, you could change your delivery address to a close friend, family member, or even a friendly shop near you OR use NZ Post ‘Parcel Collect’ instead, find out more here.
Postal Address (no stamp required)
FreePost ZOOM
PO Box 90685
Victoria Street West
Auckland 1142
Courier Address
ZOOM Pharmacy
11 Westhaven Drive
Auckland CBD
Auckland 1010
Opening Hours
Mon to Fri 9am – 5.00pm
Email help@zoompharmacy.co.nz
Check delivery progress in your tracking link or at NZ Post
*Ts & Cs apply. Free prescriptions for fully funded medicines only – no $5 standard subsidised prescription charge will apply. Other charges relating to specialist or dental prescriptions may apply. Prescription and delivery fees may apply on some orders. Bulk/heavy and urgent items may incur a higher delivery fee.
