Why is my ZOOM Pharmacy app not working?

Updated May 2024 – Transition to new web-based software platform completed and the ZOOM Pharmacy App has been discontinued.

As of May 2024, the shift to our upgraded web-based software platform has been completed and the ZOOM Pharmacy app has been discontinued. When you open the ZOOM Pharmacy app you will likely encounter a ‘Server Error’ message.


Orders are now managed through the text/email-based process, which most users have been engaging with since the beginning of 2024.


The wider capabilities of our new, web-based platform will allow us to provide an enhanced user experience and new service offerings.

Facts and Questions

For patients who do not use the ZOOM Pharmacy app, nothing will change. However if you use the app there will be some slight changes to how you use ZOOM Pharmacy. 

The ZOOM app will be disabled and daily reminders will no longer be available. All communications from ZOOM Pharmacy including address confirmation and payment will be sent through text/email.

This new software platform is a web-based solution rather than an app solution. Over the next few months customers will be transferred to the new system and consequently the ZOOM Pharmacy app will no longer function. This will mean that we will no longer be able to send daily medicine reminders via the app. 

We understand that this functionality is used by some of our patients, and we recommend the Medisafe Meds and Pill Reminder app or alternatively setting phone alarms.

You can read more about the Medisafe Meds and Pill Reminder app on Healthify NZ

Our continuity of medicines care service will not change, and we will still:


  1. keep track of when you need your next prescription,
  2. remind you to get a new prescription,
  3. organize the prescription if you want us to,
  4. check to make sure the new prescription is correct,
  5. dispense, pack and ship the medicines,
  6. track the pack and ensure you get your medicines before you run out,
  7. answer your emails and your calls if you want more information.

By making the change to the upgraded platform and away from the app we can more easily and more quickly improve user experience, enhance accessibility, and provide more convenient ways for users to manage their medicines.


Our upgraded platform offers greater flexibility compared to app-based solutions. Developing and maintaining an app-based solution can incur substantial expenses including development and maintenance costs.


These were significant considerations for our team. As managing multiple versions of an app across different platforms can be resource-intensive and time-consuming. Our web-based solution simplifies this process significantly. We will now have more resources to put towards improving and expanding our service offerings. Our team will be better equipped to ensure that the service is convenient, accessible, timely and personalised.

Ensure that your contact information, particularly your email address and phone number are correct.


If you have already been receiving our emails and texts in relation to your orders, then don’t worry it means we have your correct information. If you haven’t been receiving our emails and texts, please email us at help@zoompharmacy.co.nz to provide us with your latest contact details.


This will ensure that you receive notifications and communications as we make this transition.

Your order will not appear in the app, and you will receive text and email communications regarding the order.

Nothing! Simply continue to use and engage with the ZOOM Pharmacy service as you have been.

We're here to help

If you have any questions, concerns, or need assistance please don’t hesitate to contact our customer support team.


You can also reach our team by phone 0508 966 622 or email help@zoompharmacy.co.nz, or via the contact us form
Monday to Friday between the hours of 8:30am-4:00pm.