How repeat prescriptions work is when the label on your medicine says that there is a ‘repeat’ it means that a further supply is available from that pharmacy, up until the date stated on the label. Make sure you return to the pharmacy where the original prescription was sent to, to collect your repeats (which pharmacies can refer to as ‘refills’).

At ZOOM Pharmacy, we know when you are due for your next monthly refill/repeat. ZOOM will automatically get in touch with you to organise sending your repeats out to you, well ahead of time.

When the label on your medicine says that there is a ‘repeat’ available you must get your repeat from the pharmacy where the original prescription was sent to. ‘Repeat’ and ‘refill’ refers to supply remaining at your pharmacy, we will send these out automatically to you about a week before they are due to start. At ZOOM Pharmacy, we know when you are due for your next new prescription. and can help organise it before you run out. *Ts & Cs apply

Yes, your doctor or medical centre can easily and quickly send your prescription to any pharmacy in New Zealand. If your medical centre refuses or delays sending your prescription to your preferred pharmacy, or directs it to their preferred pharmacy instead, remind them – ‘it’s my decision what pharmacy I use – not yours’.

If your medical centre refuses or delays sending your prescription to ZOOM, or directs it to their preferred pharmacy instead, remind them – it’s your decision what pharmacy you use – not theirs.

Letter on Patient Choice of Pharmacy Jun 20 (PDF)

The right to choose your pharmacy is a fundamental right enshrined in the Code of Health and Disability Services Consumers’ Rights.

Your medical centre is duty bound by the Code of Ethics for the New Zealand Medical Profession, Medical Council of New Zealand Doctors and Health Related Commercial Organisations(PDF), and the Medical Council of New Zealand Good Prescribing Practice (PDF).

Tell your medical centre: Tell your healthcare provider to send your prescription to ZOOM Pharmacy. If they are having trouble sending your prescription contact us on FREEPHONE 0508 966 622.

When you are due to get your next new repeat prescription, you can either book an appointment to see your doctor or request it over the phone or through your patient portal. At ZOOM Pharmacy, we know when you are due to get your next new prescription and can help organise it for you before you run out.

From July 2023 the standard $5 prescription charge has been removed. This applies to $5 co-payments for prescriptions by approved providers. Prescription charges still apply to prescriptions from specialists and non-publicly funded prescribers. Partially funded or unfunded medicines may also attract charges.  At ZOOM Pharmacy, if you are on four or more regular pills/tablets every day, use our monthly medicines service – and get FREE prescriptions, with FREE daily sachet packs and FREE delivery to your door. *Ts & Cs apply

When you request your next new or repeat prescription from your doctor, you will need to pay for your repeat prescription from your medical centre, even if you don’t need to go in and see them.

A prescription for three month’s medication may be dispensed by your pharmacy all at once, or they may give it to you in three, monthly lots.

If your medicine is dispensed monthly, you are often asked to pay the total amount owing up front at month 1. There are exceptions however, depending on the medicines you are on, if they are fully funded or not, and if your medicines are packed into monthly blister or sachet packs. In these instances, pharmacies may charge you on a monthly, as you go, basis.

The key is – if you are unsure, always ask your pharmacy, so that you know what to expect.

At ZOOM Pharmacy if you are on four or more regular pills/tablets every day, use our monthly medicines service – and get FREE prescriptions, with FREE daily sachet packs and FREE delivery to your door. *Ts & Cs apply

Children under 14 are eligible for free prescriptions. Children 14 years up and adults may have prescription charges. You qualify for free prescriptions, once you, your partner, and any dependent children under 18, have collectively paid for 20 prescription items in a year (from 1 February), you all will NOT have to pay the prescription charge for any new prescription items until 1 February the next year. At ZOOM Pharmacy, if you are on four or more regular pills/tablets every day, use our monthly medicines service – and get FREE prescriptions, with FREE daily sachet packs and FREE delivery to your door. *Ts & Cs apply

In NZ certain prescriptions (e.g., specialist prescriptions) may incur a prescription cost of $10 or $15 for each new prescription item. There is no prescription charge for children under 14. If your medicine is not fully subsidised, you may have to pay additional costs. At ZOOM Pharmacy if you are on four or more regular pills/tablets every day, use our monthly medicines service – and get FREE prescriptions, with FREE daily sachet packs and FREE delivery to your door. *Ts & Cs apply

Ask a pharmacy if you can get your prescription medicine delivered by them. At ZOOM Pharmacy once we receive your prescription then confirm your order with you, your medicine will automatically be delivered to your door, anywhere in New Zealand.

From the date your prescription is written by a NZ health or medical practitioner, in most cases it is valid for 3 months (90 days) for dispensing – and government funding. You can still get your prescription dispensed after 3 months and up to 6 months after it has been written – but you will need to pay full cost ie government funding will not apply. An important exception is a triplicate controlled drug prescription (eg morphine, oxycodone). From the date your prescription is written by a NZ health or medical practitioner, it is valid for 7 days only.

At ZOOM Pharmacy, we will gently remind you if you have a prescription or medicines order sitting with us, so that you can confirm your order and get your medicines sent to you, well before your prescription becomes invalid.

Do you want medicine delivery to your door? When you get your medicine from ZOOM Pharmacy, we deliver directly to your door anywhere in NZ. Simply send ZOOM your prescription. You can do this through your patient portal or tell your medical centre to send it. A pharmacist will then get in touch and take it from there.

At ZOOM Pharmacy, if you are on four or more regular pills/tablets every day, use our monthly medicines service – and get FREE prescriptions, with FREE daily sachet packs and FREE delivery to your door. *Ts & Cs apply.

In New Zealand, a pharmacy online prescription – for both funded and unfunded prescription medicines – can be dispensed and delivered to your door from ZOOM Pharmacy. How does ZOOM Pharmacy work? It’s as easy as one, two, three!

1. Get your prescription sent to ZOOM Pharmacy by your medical centre or via patient portal.
2. You will be notified once ZOOM receives your prescription. Our team will confirm your details and answer any questions you may have about your prescription.
3. ZOOM packs up your medicines and organises delivery to your door by a NZ Post courier in 1-3 working days, to anywhere in New Zealand.