A huge “THANK YOU!” to all our wonderful ZOOM Pharmacy customers who continued to show remarkable resilience, patience, and often marvellous good humour, during lockdown. It was an extraordinary and challenging time for all of us, but we got there in the end. Thank you for your support, it was a pleasure helping serve you during this moment in New Zealand’s history.
Better, stronger, faster than before
ZOOM has emerged from COVID better, stronger, and faster than before. Our team really stepped up, our systems have improved, and our service improved despite the challenges we faced. Working with our own delivery team and Courier Post, we achieved overnight deliveries during level 2. And this continues with deliveries now marked as urgent and overnight. One of our customers had this to say “The meds sorted into sachets is just what I needed. They have been delivered to me so speedily I can hardly believe it. From Auckland to Mosgiel overnight! Thank you to the ZOOM team. I will be recommending to my friends.”
Your patient right to choose ZOOM
We have had concerns raised by some customers around their medical centre refusing or delaying sending their prescription to ZOOM Pharmacy. If this happens, gently remind them of the “Code of Health and Disability Services Consumers’ Rights“. It is your right to choose what pharmacy you use, and the duty of your medical centre to send your prescription to the pharmacy of your choice. If you have any difficulties, just give ZOOM a call, so we can help find a solution and resolve this for you.
Eco-friendly & recyclable
ZOOM’s sachet pack pouches are now biodegradable and can be composted, as they are derived from natural sources. Our dispenser box, and other paper/cardboard packaging, cartons, and boxes, as well as our plastic bottles and containers are all fully recyclable.