2021 In Review – Words From Our ZOOM Health & Pharmacy Directors
2021 has been yet another remarkably challenging year for all of us, with COVID and the Government’s response affecting every aspect of our lives.
Your absolute right to choose
At ZOOM we acknowledge and recognise that it’s your absolute right to choose which pharmacy dispenses your medicines and we do appreciate you choosing ZOOM Pharmacy. Our team takes their responsibilities very seriously and we are absolutely determined to ensure that all our customers, many of whom are at risk of the suffering the worst consequences of COVID, continue to receive their medicines.
Overwhelmingly positive feedback
We have been so pleased to receive overwhelmingly positive feedback from our customers, despite significant disruption to the Auckland courier system and pressure placed on all healthcare professionals, including prescribers. Our team has worked hard to ensure that our customers continued to get their medicines on time. I am truly grateful to be part of a group of people who care deeply about what they do and most importantly, who they serve.
Thank you for your patience & kindness
Unfortunately, despite our best efforts, some of you did experience delays and disruptions. Thank you for your patience and kindness to the ZOOM team, many of whom volunteered to hand deliver in their neighbourhoods in Auckland on the way home from work. Outside of Auckland, ZOOM successfully lobbied NZ Post for priority transit of parcels nationwide. To those of you who have provided us with feedback on our service, thank you for taking the time to let us know what you think. Your feedback is not only very valuable as we continue to refine our service, it is also hugely encouraging for our team as they respond to the challenges that COVID continues to throw at us.
Staying as healthy as possible has never been more important and taking your medicines consistently every day is vital to staying healthy. If you know someone taking four or more regular pills/tablets every day who would benefit from our monthly medicines service, please send them the link below, we’d love to help them.
Thank you again for your support and all the very best to you and your loved ones for the holidays and New Year.
David Taylor, Founder and Managing Director – ZOOM Health
Din Redzepagic, Pharmacy Director – ZOOM Pharmacy