September 2019 30
Do I need to sign for my delivery?
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No - but you will need to actively select this option. Your parcel leaves ZOOM as a signature required delivery. You can change this via your tracking link to a one-time NO signature required delivery…

September 2019 29
How much will ZOOM cost me?
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FREE shipping for prescriptions with 3 or more medicines on them, or for orders over $100. A $5 shipping fee may apply for 1-2 medicines, but check with ZOOM as you could be exempt. Normal…

September 2019 28
Can I get ALL of my meds delivered by ZOOM?
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Yes, you can! ZOOM can dispense and deliver ALL your medicines. Make it simple for yourself - get ZOOM to organise and deliver ALL your meds. Just ask your GP clinic to put all your…

September 2019 27
What if my GP clinic refuses to use ZOOM?
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Your GP clinic cannot refuse to send your prescription to ZOOM. It’s your right to choose what pharmacy you use, so tell your GP clinic, you choose ZOOM. The Health and Disability Commissioner is very…

September 2019 22
How long will my order take to arrive?
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Once you have paid any prescription and delivery fees that may apply, ZOOM dispatches your medicines. If you do this before 2pm ZOOM can dispatch that afternoon. Delivery is by Courier Post and takes between…

September 2019 21
Do you let me know when you receive my prescription?
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Yes. When ZOOM receives your first prescription, you will receive a text to download the ZOOM Pharmacy app. But if apps aren’t your thing – no worries, you don’t need to download or use it.…

September 2019 21
Can ZOOM deliver to a NZ Post ‘Parcel Collect’ location?
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Yes. With NZ Post ‘Parcel Collect’ you can have your tracked parcels delivered directly to one of their 300+ Parcel Collect locations nationwide. So, you can pick them up when and where it's most convenient…

September 2019 20
Is the delivery packaging discreet and confidential?
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Yes. ZOOM deliveries have no pharmacy identifier on the package. The sender’s name shows as our shipping agent, Parcel Wings. No one who might see the delivery package will know who it is from or…

September 2019 18
Can my GP clinic insist I use a local pharmacy instead?
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No. It’s your right to choose what pharmacy you use, so tell your GP clinic, you choose ZOOM. The Health and Disability Commissioner is very clear - a patient has the right to make an…

September 2019 17
Can I use ZOOM if I don’t live in NZ?
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No. In order to use ZOOM you must be living in New Zealand. We cannot send medicines to other countries – we only send to New Zealand addresses.