My medical centre is refusing/delaying sending my prescription to ZOOM?

Your medical centre should send your prescription to ZOOM Pharmacy if you ask them to. If for some reason your medical centre refuses or delays sending your prescription to ZOOM, gently remind them of the…

How do I send my prescription to ZOOM?

TELL YOUR MEDICAL CENTRE TO EMAIL OR FAX YOUR PRESCRIPTION TO ZOOM Ask your medical centre to include your mobile phone number on your prescription, so we can send you a text to confirm when…

I selected the ‘ZOOM Pharmacy’ option in my Patient Portal – now what?

Selecting the "ZOOM Pharmacy" option in your GP Patient Portal instructs your medical centre to send your repeat prescription directly to ZOOM. When will ZOOM receive my prescription? Most medical centres process this within 24…

Can I use my patient portal to get my prescriptions sent to ZOOM?

Yes. You can easily request in your medical centre's patient portal that your repeat prescriptions are sent to ZOOM Pharmacy. How do I select ZOOM in the portal? Once you have selected all your medicines…

How much will ZOOM cost me?

FREE shipping for prescriptions with 3 or more medicines on them. For prescriptions with 1-2 medicines on them a $5 shipping fee may apply. Normal prescription fees may apply. FREE medicine sachet pack service On…

How long will my order take to arrive?

Once you have confirmed your order and paid any fees that may apply, your meds order is sent out either that day, or the following morning. Delivery is overnight, but we suggest you allow 1-2…

Do I need to sign for my delivery?

No. In your tracking link, you may wish to direct where you would like the courier to leave your parcel. Just click on 'parcel leave' then click on 'add instructions'. Then select the option best…

How do sachet packs work?

Why use sachet packs? Medicine sachet packs have been designed to make it as easy as possible to take your medicines correctly. Sachet packs sort all your medicines into easy to take doses, so that…

Can I get all my prescription meds from ZOOM?

Yes. ZOOM dispenses and delivers prescription medicines, both funded and unfunded. Make it simple for yourself. Just ask your medical centre to put all your meds on the one prescription and send it to ZOOM.…

Do you let me know when you receive my prescription?

Yes. Once ZOOM receives your prescription, we will always notify you immediately to confirm your order is underway. If you haven't heard from ZOOM and you think it is taking too long, please let us…