My medical centre is refusing to send my prescription to ZOOM?

It's the duty of your medical centre to send your prescription to the pharmacy of your choice. If your medical centre refuses, delays, or makes it difficult sending your prescription to ZOOM, or directs it…

How do I send my prescription to ZOOM?

Option 1. USE YOUR PATIENT PORTAL If you’re using a patient portal like ManageMyHealth, Health365 or ConnectMed, select/enter 'ZOOM Pharmacy' when it asks for your chemist name. Find out more in our FAQ 'Can I…

I selected the ‘ZOOM Pharmacy’ option in my Patient Portal – now what?

Selecting the 'ZOOM Pharmacy' option in your GP Patient Portal instructs your medical centre to send your repeat prescription directly to ZOOM. When will ZOOM receive my prescription? Most medical centres process this within 24…

Can I use my patient portal to get my prescriptions sent to ZOOM?

Yes. You can do this in your ManageMyHealth, Health365 or ConnectMed patient portal. Selecting ‘ZOOM Pharmacy’ in your patient portal instructs your medical centre to send your new prescription directly to ZOOM. How do I…

How much will ZOOM cost me?

FREE shipping for prescriptions with 3 or more medicines on them. For prescriptions with 1-2 medicines on them a $5 shipping fee may apply. Normal prescription fees may apply. There is no prescription charge for…

How long will my order take to arrive?

Once you have confirmed your order and paid any fees that may apply, your meds order is sent out either that day, or the following morning. Delivery is overnight, but we suggest you allow 1-2…

Do I need to sign for my delivery?

No. In your tracking link, you may wish to direct where you would like the courier to leave your parcel. Just click on 'parcel leave' then click on 'add instructions'. Then select the option best…

How do sachet packs work?

Why use sachet packs? Medicine sachet packs have been designed to make it as easy as possible to take your medicines correctly. Sachet packs sort all your medicines into easy to take doses, so that…

Can I get all my prescription meds from ZOOM?

Yes. ZOOM dispenses and delivers prescription medicines, both funded and unfunded. Make it simple for yourself. Just ask your medical centre to put all your meds on the one prescription and send it to ZOOM.…

Do you let me know when you receive my prescription?

Yes. Once ZOOM receives your prescription, we will always notify you immediately to confirm your order is underway. If you haven't heard from ZOOM and you think it is taking too long, please let us…