How do sachet packs work?

Why use sachet packs? Medicine sachet packs have been designed to make it as easy as possible to take your medicines correctly. Sachet packs sort all your medicines into easy to take doses, so that…

Can I use my patient portal to get my repeat prescriptions sent to ZOOM?

Yes. You can easily request in your medical centre's patient portal that your repeat prescriptions are sent to ZOOM Pharmacy. How do I select ZOOM in the portal? Once you have selected all your medicines…

I selected the ‘ZOOM Pharmacy’ option in my Patient Portal – now what?

Selecting the "ZOOM Pharmacy" option in your GP Patient Portal instructs your medical centre to send your repeat prescription directly to ZOOM. When will ZOOM receive my prescription? Most medical centres process this within 24…

Do I need to sign for my delivery?

No - but you will need to actively select this option. How do I select no signing for my upcoming delivery? Your parcel leaves ZOOM as a signature required delivery. You can change this via…

How much will ZOOM cost me?

FREE shipping for prescriptions with 3 or more medicines on them, or for orders over $100. A $5 shipping fee may apply for 1-2 medicines (you may be exempt so check with us first). Normal…

Can I get ALL of my meds delivered by ZOOM?

Yes, you can! ZOOM can dispense and deliver ALL your medicines. Make it simple for yourself - get ZOOM to organise and deliver ALL your meds. Just ask your GP clinic to put all your…

What if my GP clinic refuses to use ZOOM?

Your GP clinic cannot refuse to send your prescription to ZOOM. It’s your right to choose what pharmacy you use, so tell your GP clinic, you choose ZOOM. The Health and Disability Commissioner is very…

How do I fill in a workplace delivery address?

When you fill in a workplace delivery address, your must include the company name in Address Line One. ZOOM recommend you choose a delivery address where someone is there to sign for your delivery e.g.…

How long will my order take to arrive?

Once you have paid any prescription and delivery fees that may apply, ZOOM dispatches your medicines. If you do this before 2pm ZOOM can dispatch that afternoon. Delivery is by Courier Post and takes between…

Do you let me know when you receive my prescription?

Yes. Once ZOOM receives your prescription, we will always notify you immediately to confirm your order is underway. If you haven't heard from ZOOM and you think it is taking too long, please let us…