November 2019 15
How do sachet packs work?
Posted By : Sue
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Why use sachet packs? Medicine sachet packs have been designed to make it as easy as possible to take your medicines correctly. Sachet packs sort all your medicines into easy to take doses, so that…

November 2019 05
I selected the ‘ZOOM Pharmacy’ option in my Patient Portal – now what?
Posted By : Sue
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Selecting the "ZOOM Pharmacy" option in your GP Patient Portal instructs your medical centre to send your repeat prescription directly to ZOOM. When will ZOOM receive my prescription? Most medical centres process this within 24…

September 2019 30
Do I need to sign for my delivery?
Posted By : dwsadmin
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No - but you will need to actively select this option. How do I select no signing for my upcoming delivery? Your parcel leaves ZOOM as a signature required delivery. You can change this via…

September 2019 29
How much will ZOOM cost me?
Posted By : dwsadmin
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FREE shipping for prescriptions with 3 or more medicines on them, or for orders over $100. A $5 shipping fee may apply for 1-2 medicines (you may be exempt so check with us first). Normal…

September 2019 28
Can I get ALL of my meds delivered by ZOOM?
Posted By : dwsadmin
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Yes, you can! ZOOM can dispense and deliver ALL your medicines. Make it simple for yourself - get ZOOM to organise and deliver ALL your meds. Just ask your GP clinic to put all your…

September 2019 27
What if my GP clinic refuses to use ZOOM?
Posted By : dwsadmin
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Your GP clinic cannot refuse to send your prescription to ZOOM. It’s your right to choose what pharmacy you use, so tell your GP clinic, you choose ZOOM. The Health and Disability Commissioner is very…

September 2019 23
How do I fill in a workplace delivery address?
Posted By : Sue
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When you fill in a workplace delivery address, your must include the company name in Address Line One. ZOOM recommend you choose a delivery address where someone is there to sign for your delivery e.g.…

September 2019 22
How long will my order take to arrive?
Posted By : dwsadmin
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Once you have paid any prescription and delivery fees that may apply, ZOOM dispatches your medicines. If you do this before 2pm ZOOM can dispatch that afternoon. Delivery is by Courier Post and takes between…

September 2019 21
Do you let me know when you receive my prescription?
Posted By : dwsadmin
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Yes. Once ZOOM receives your prescription, we will always notify you immediately to confirm your order is underway. If you haven't heard from ZOOM and you think it is taking too long, please let us…