Our Story

At ZOOM Pharmacy, our core vision is to improve medication adherence across New Zealand, and this vision has driven everything we do since we were founded in 2017. We are proudly New Zealand owned and operated.

 

 

As the largest direct-to-consumer prescription pharmacy in New Zealand, ZOOM Pharmacy are experts in affordable and reliable pharmacy services, helping Kiwis take control of their health.

 

 

Our mission is to make managing your medicines simple, affordable and stress-free. So, you can spend more time enjoying life. That’s why we’ve built a specialist pharmacy service designed to take the hassle out of staying well. We serve thousands of patients across New Zealand, supported by our network of trusted partners.

Why ZOOM Pharmacy cares about medicines adherence

Taking your prescription medicine regularly and as prescribed by your doctor at the right dose, the right time and the right frequency is known as medication adherence. Our Monthly Medicines Service is specifically developed to support medicines adherence.

 

So why bother getting prescriptions and taking your prescription medicine, even if you feel perfectly healthy?

 

The answer is clear. If you get your prescriptions and take your medicine as directed, you will:

 

  • have a lower chance of being admitted to hospital,
  • less chance of being rushed to the emergency department,
  • any diseases you have will progress more slowly,
  • you will have a much lower chance of dying early.

‘Some things they said would never catch on…’


 

Customer satisfaction 5 star

ZOOM Pharmacy Net Promoter Score® ‘World Class’

The Net Promoter Score or NPS is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. An NPS of 0-49 is ‘good’. An NPS of 50-69 is ‘excellent’, this indicates that your company places customer satisfaction high in priority. An NPS 70 or above is considered ‘world class‘, this indicates your customers love you and your company generates a lot of positive word-of-mouth referrals.