My medical centre is refusing/delaying sending my prescription to ZOOM?
Your medical centre should send your prescription to ZOOM Pharmacy if you ask them to.
If your medical centre refuses, delays, or makes it difficult sending your prescription to ZOOM, or automatically directs it to another pharmacy instead without your permission, gently remind them of the “Code of Health and Disability Services Consumers’ Rights“. It’s your fundamental patient right to choose which pharmacy you use, and the duty of your medical centre to send your prescription to the pharmacy of your choice.
Patient choice of pharmacy enshrined in the Code
The Ministry of Health says ‘the right of patients to choose their pharmacy is a fundamental right enshrined in the Code’.
Your medical centre is duty bound by the Code of Ethics for the New Zealand Medical Profession, the Medical Council of New Zealand ‘Doctors and Health Related Commercial Organisations’, and the Medical Council of New Zealand ‘Good Prescribing Practice‘.
If you have any problems or difficulties, call 0508 966 622 and we’ll sort it for you!