21 Sep

Do you let me know when you receive my prescription?

Yes.

Once ZOOM receives your prescription, we will always notify you immediately to confirm your order is underway.

If you haven’t heard from ZOOM and you think it is taking too long, please let us know immediately, so we can follow up and make sure your order is on track.

Invitation to download the ZOOM app (only if you want to!)

When ZOOM receives your first prescription, you will receive a text to download the ZOOM Pharmacy app. But if apps aren’t your thing – no worries, you don’t need to download or use it. ZOOM will simply contact you by whatever way you prefer i.e. phone, email or text, and let you know we have received your prescription.

Already downloaded the app?

If you have already downloaded and are using the app, when ZOOM receives your prescription, you will receive an app notification that you have new medicines to confirm and pay for.