If your medical centre refuses or delays sending your prescription to ZOOM, or directs it to their preferred pharmacy instead without your permission, remind them of your “Code of Health and Disability Services Consumers’ Rights“. It’s the duty of your medical centre to send your prescription to the pharmacy of your choice. So if your medical centre says ‘we don’t use ZOOM’ you can remind them – it’s actually my choice what pharmacy I use – not yours.

Patient choice of pharmacy ‘enshrined in the Code’

The Ministry of Health says ‘the right of patients to choose their pharmacy is a fundamental right enshrined in the Code’. Your medical centre is duty bound by the Code of Ethics for the New Zealand Medical Profession, the Medical Council of New Zealand ‘Doctors and Health Related Commercial Organisations’, and the Medical Council of New Zealand ‘Good Prescribing Practice‘.

If you have any problems or difficulties, call 0508 966 622 and we’ll sort it for you!

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